![]() ![]() On the surface, the use of chatbots might seem very linear. With the help of Machine Learning, the system can train itself to continuously improve its accuracy and provide better service. Voice bots interact with customers by analysing their vocal data and formulating the most accurate response by encoding and decoding spoken content. How do voice bots and chatbots work?Ĭonversational Artificial Intelligence (AI) is a software solution used by business houses and other chatbot users to engage with customers through email-based bots, chatbots or voice bots. ![]() This is because chatbots lend a more intimate experience to interactions and help create stronger bonds. In a detailed report published by the American Psychological Association (APA), data shows that even though technology has increased the number of communication channels between users, voice is still preferred. By ensuring that the responsive voice coming from the smart home devices remains human-like and provides an empathetic experience, users are more inclined to interact with services such as chatbots. This means that voice-based interactions are steadily on the rise.Ī significant contributor to the upward trend in voice searches among customers is the advent of smart home devices. As per current trends and reports, 41% of adult users use voice search at least one time a day. ![]()
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